About Us

An independent online store

Our website is an independent shop where customers in Canada can compare listed items and place orders online. The product page and final summary describe each proposed purchase.

What to expect

For delivery in Canada, the standard service is free. Order preparation normally lasts 1–2 business days and carrier transit lasts 4–6 business days. Expect a usual total delivery period of 5–8 business days. Our store accepts requests for returns and exchanges for 30 days following delivery. This includes unwanted purchases and does not depend on explaining why you changed your mind. Return shipping for an approved refund or exchange is covered by us. You will receive a prepaid shipping label or a comparable free method; no restocking fee will be deducted.

Information and assistance

Contact us with the item name and, where available, your order confirmation number. Explain whether your enquiry concerns delivery, a return, payment or product information. We help you review the information relevant to your purchase and explain the next steps when an order needs attention.

Keeping your order clear

Read Terms for order terms, Payment for payment information and Privacy for information handling. Our contact details below are available for questions about these arrangements.

Email: support@tinoragoods.shop
Telephone: 778-555-2315
Business address: 840 Corydon Ave, Winnipeg, Manitoba, R3M 0Y4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).