Shipping

Delivery service and timing

For delivery in Canada, the standard service is free. Order preparation normally lasts 1–2 business days and carrier transit lasts 4–6 business days. Expect a usual total delivery period of 5–8 business days.

Address and order changes

Check the recipient, postal code and full delivery address before payment. Contact us promptly about an error or cancellation. We will try to make the change before dispatch; if an accepted order has already shipped, we will explain the available return or delivery options.

Following your shipment

Tracking is shared after dispatch when it is available for the shipment. Allow time for the carrier to scan the parcel. Contact customer service about an unexplained tracking gap or a parcel you have not received.

Delays and service availability

Business days exclude weekends and public holidays. Weather, carrier disruption and remote-area access can affect estimates. If a delay occurs, we will help trace the order and communicate available options; applicable rights to cancellation, a refund or another remedy are not excluded. Service availability is checked at checkout before payment.

Help after arrival

If the parcel contains the wrong item, missing parts, damage, a fault or goods that do not match the description, ask us for assistance. Available remedies include a refund, exchange or another appropriate solution consistent with your rights. See Refund for the return process.

Email: support@tinoragoods.shop
Telephone: 778-555-2315
Business address: 840 Corydon Ave, Winnipeg, Manitoba, R3M 0Y4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).