FAQ
The following guidance brings our everyday shopping arrangements together.
How do I check the product details?
Read the product page and select the required option before adding an item to the cart. Ask us to clarify missing specifications or compatibility details before purchase; do not assume a feature that is not stated.
Where do you deliver and what does it cost?
For delivery in Canada, the standard service is free. Order preparation normally lasts 1–2 business days and carrier transit lasts 4–6 business days. Expect a usual total delivery period of 5–8 business days.
How can I follow a parcel?
Tracking is shared after dispatch when it is available for the shipment. Allow time for the carrier to scan the parcel. Contact customer service about an unexplained tracking gap or a parcel you have not received.
Can I return or exchange an unwanted item?
Our store accepts requests for returns and exchanges for 30 days following delivery. This includes unwanted purchases and does not depend on explaining why you changed your mind.
Who pays for the return?
Return shipping for an approved refund or exchange is covered by us. You will receive a prepaid shipping label or a comparable free method; no restocking fee will be deducted.
When will a refund arrive?
We return an approved refund to the payment method used for the purchase within 10 business days. A further 5–10 business days is normally required by the bank or card issuer before the refund appears.
What if the item has a problem?
If the parcel contains the wrong item, missing parts, damage, a fault or goods that do not match the description, ask us for assistance. Available remedies include a refund, exchange or another appropriate solution consistent with your rights.
Which payment methods and currency are used?
Payment is in Canadian dollars (CAD). Use the methods actually displayed for your order in checkout. The final summary shows applicable taxes before payment.
Can I cancel or change an order?
Contact us as soon as possible. We will try to make the change before dispatch and explain available options if it has already shipped. Applicable cancellation rights and our return promise remain available.
How do I reach customer service?
Contact us with the item name and, where available, your order confirmation number. Explain whether your enquiry concerns delivery, a return, payment or product information.
Email: support@tinoragoods.shop
Telephone: 778-555-2315
Business address: 840 Corydon Ave, Winnipeg, Manitoba, R3M 0Y4, Canada
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).