Terms

Ordering

Your order should identify the intended product options, quantity and correct delivery address. We provide confirmation of the transaction and notify you if it cannot be supplied. Any collected payment for an unfulfilled order is returned.

Prices and payment

Prices and payments are in Canadian dollars (CAD). Applicable taxes and any optional service costs are shown before you confirm payment; standard delivery is free. Select a payment method actually offered in checkout. If a genuine price or description error affects your order, we will explain the issue and seek your agreement to a correction or provide cancellation and a refund; we will not impose a higher price after payment without agreement.

Delivery and returns

For delivery in Canada, the standard service is free. Order preparation normally lasts 1–2 business days and carrier transit lasts 4–6 business days. Expect a usual total delivery period of 5–8 business days. Our store accepts requests for returns and exchanges for 30 days following delivery. This includes unwanted purchases and does not depend on explaining why you changed your mind. Return shipping for an approved refund or exchange is covered by us. You will receive a prepaid shipping label or a comparable free method; no restocking fee will be deducted. Read Shipping and Refund for the process.

Changes, cancellation and use

Contact us promptly to request cancellation or an address change. We will explain what can still be changed before dispatch and the available rights if the goods have shipped. Use the website lawfully and provide accurate information needed for your transaction. Policy updates apply prospectively and do not remove rights attached to an existing order.

Responsibility and applicable rights

We remain responsible for the obligations imposed on us by applicable law. No term excludes liability that cannot legally be excluded or makes you waive mandatory warranties, remedies, complaint rights or access to courts. These policies do not limit rights or remedies provided by applicable Canadian federal, provincial or territorial law. Mandatory consumer protections prevail over any inconsistent term. Contact us about a dispute so we can try to resolve it; this does not require you to give up an external complaint or legal remedy.

Email: support@tinoragoods.shop
Telephone: 778-555-2315
Business address: 840 Corydon Ave, Winnipeg, Manitoba, R3M 0Y4, Canada

Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (store local time).